I'm going to give some background to this next post before getting to the meat just so that there's absolute clarity regarding the issues involved.
About 2 months ago my honey, (significant other), bought a Toyota Camry from Enterprise Car Sales, (ECS).
The sales person showed us the certification done by 'a qualified independent mechanic' that guaranteed that everything was in good working condition. The carfax looked o.k. too.
They pushed getting an extended warranty that would cover the car "bumper to bumper" excepting normal maintenance such as oil changes. We got that. Inclusive to that warranty was that enterprise would provide a rental car free of charge while the purchased car was in the shop.
Initially she drove locally just to get a feel for the vehicle. Up to that time she had been driving a Dodge Caravan. On the third day she drove on the freeway to work for the first time.. and discovered that when breaking at about sixty m.p.h. the car shuddered badly and that the shudder was transmitted violently up the steering column. She went to play a CD only to discover that the CD player in the car was non functional.
We immediately contacted ECS and spoke to the sales person who stressed that the vehicle had passed inspection and that the extended warranty would cover any problems.
Because her schedule is incredibly hectic it was nearly two months before she had a day where she could drop the vehicle off to have it checked out. Well, first off Enterprise said she'd have to pay for the rental. Then Toyata told her that there was a deductible of two hundred dollars, and even worse that the brake pads and rotors were shot and would need to be replaced/repaired.
The brakes were not covered by the warranty and cost nearly seven hundred dollars.
The CD player was covered but the repairs was less than the deductible.
The Toyata dealerships mechanic affirmed that there was no way that the brakes could possibly have become so degraded in such a short period of time. The condition of the pads and rotors has been documented.
We contacted the dealership with this information and were told we'd be called back on whether or not the would cover the costs of repairs.
It's mid-day of day two and still no return call.
Can you say Better Business Bureau? Can you say State Attorney General?
I can. Better still, ECS should have done some homework on how well connected my sig other is statewide and nationally not to mention locally. I won't toot my own horn.. I annoy some people, but they also know I tell it like it is.
The people she knows love her and know she's bright and shiny, if she asks for help on something like this I feel sorry for the people that tried bending her over a barrel.
